Terms and conditions
By browsing this website, purchasing a programme, attending a session, or using any content produced by The Ixchel System, you agree to the terms outlined below.
Nothing on this site is intended to provide or replace medical advice, and some exercises or practices may not be suitable under certain physical or emotional conditions. By using this site, you acknowledge that you are an adult and take full responsibility for your own health, wellbeing, and safety.
These Terms and Conditions include both general terms applicable to all users of The Ixchel System, as well as additional product-specific terms relating to particular programmes, memberships, trainings, and services.
- Get Into Your Body Level 1, 2, and 3 (section 12)
- The Ixchel Integration Membership (section 13)
For the purposes of these Terms, ‘Practitioner’ refers to an individual who has been authorised by The Ixchel System to professionally facilitate aspects of the methodology.
1. You Accept Full Responsibility
When acting on any content produced by The Ixchel System, you understand the risks associated with movement, biomechanics, posture work, nervous system work, mindful movement, and embodied practices, as well as the risks associated with following instructions from related products, programmes, live sessions, workshops, memberships, practitioner trainings, and online content.
You agree not to hold The Ixchel System, its directors, staff, practitioners, contractors, affiliates, agents, or representatives responsible for any injuries, damages, losses, or outcomes resulting from participation in or use of our services without appropriate professional supervision or medical advice where necessary.
To the fullest extent permitted by law, The Ixchel System shall not be liable for any indirect, incidental, consequential, emotional, physical, financial, or business losses arising from participation in any programme, service, session, training, or use of our content.
Nothing in these Terms excludes liability where such exclusion is prohibited by applicable law.
2. Medical Disclaimer
Nothing on this website or in any The Ixchel System programme is intended to represent medical advice.
The Ixchel System may provide information relating to movement, posture, biomechanics, nervous system awareness, emotional wellbeing, and related topics for educational and informational purposes only. This information should not be used as a substitute for professional medical advice, diagnosis, or treatment.
The exercises, movement practices, and embodiment techniques described within our services may not be suitable for all individuals and may be physically or emotionally demanding. You should consult an appropriately qualified medical professional before beginning this or any other exercise or wellbeing programme.
The information provided by The Ixchel System is presented in good faith; however, no guarantees or specific results are promised. To the fullest extent permitted by law, The Ixchel System disclaims liability for any injuries, losses, damages, or adverse outcomes arising from participation in or reliance upon our content, programmes, services, or communications.
No recommendations given by our staff, practitioners, or representatives — whether on this site, in programmes, live sessions, emails, practitioner trainings, or other communications — are intended to constitute diagnosis or treatment for any medical condition.
We aim to help people better understand their bodies, movement, alignment, posture, nervous system, and emotional patterns through education. Ultimately, however, you are responsible for your own decisions, participation, and outcomes.
Please seek and follow appropriate professional medical advice where necessary.
3. Privacy and Data Protection
By participating in our services, you acknowledge that personal information may be collected, stored, and processed for operational, educational, administrative, training, and support purposes.
This may include:
registration information
session participation
submitted forms
recordings
feedback forms
practitioner case study information
gait videos
The Ixchel System will take reasonable steps to store and process data securely in accordance with applicable UK data protection legislation.
The Ixchel System may use third-party platforms and software providers for programme delivery, communication, administration, payment processing, recordings, and community management.
Please refer to our Privacy Policy for further information.
4. Refund Policy
At The Ixchel System, we want you to feel fully supported in your purchase and participation.
Please refer to our separate Refund Policy for full details regarding refund eligibility, cancellations, payment plans, memberships, live trainings, workshops, and digital products.
4.1 Online Programmes, Digital Content, and Memberships
4.1.1 Digital Content and Online Programmes
Under the Consumer Contracts Regulations, once you have purchased and accessed any digital content, online programme, course materials, membership content, or recordings provided by The Ixchel System, you acknowledge that you lose your statutory right to cancel unless the content is faulty or not as described.
If you have purchased a programme or digital product but have not yet accessed or logged into the content, you may request a refund within 14 calendar days of purchase.
If any digital content is proven to be faulty or materially not as described, you may be entitled to a refund, repair, replacement, or other remedy in accordance with applicable consumer protection laws.
To request a refund, please contact us at [Insert Contact Email] with your purchase details.
4.1.2 Cooling-Off Period
If you change your mind before accessing digital content, you have 14 calendar days from the date of purchase to cancel your order and request a refund.
Once digital content, online course materials, recordings, or membership content have been accessed, no refunds will be provided except where required by law.
4.1.3 Payment Plans
Where payment plans are offered, you agree to complete all scheduled payments unless otherwise agreed in writing by The Ixchel System.
Failure to complete payment instalments may result in suspension or termination of access to programmes, memberships, materials, live sessions, recordings, or related services.
4.1.4 Membership Subscriptions
Membership subscriptions renew automatically according to the billing schedule selected at the time of purchase unless cancelled before the next billing date.
Cancellation of a membership subscription will stop future payments but will not entitle you to refunds for previous payments already processed unless otherwise required by law.
4.2 Live Events, Workshops, and In-Person Trainings
4.2.1 Cancellations by You
For live events, workshops, retreats, or in-person trainings:
Cancellations made more than 28 days before the event date may be eligible for a full refund.
Cancellations made within 28 days of the event date may be non-refundable or subject to a cancellation fee.
Failure to attend without prior notice will not be eligible for a refund.
The Ixchel System reserves the right to assess cancellations on a case-by-case basis.
4.2.2 Cancellations by Us
If The Ixchel System cancels a live event, workshop, retreat, training, or session, you may be offered:
a full refund,
transfer to an alternative event,
credit toward another offering, or
rescheduling at no additional cost.
The Ixchel System shall not be responsible for any third-party costs incurred by participants including, but not limited to, travel, accommodation, insurance, or other personal expenses.
4.3 How to Request a Refund
To request a cancellation or refund, please contact: hello@ixchelsystem.com
5. Ownership Of Content (IP)
Unless otherwise indicated, this Site and its design, text, images, photographs, videos, graphics, artwork, anatomical drawings, movement practices, course materials, recordings, written content, logos, branding, programme structures, methodology explanations, and all related content (collectively, “Content”) are protected under applicable intellectual property and copyright laws, including those of the United Kingdom.
All Content and intellectual property rights herein are the property of The Ixchel System, unless otherwise stated, or are included with permission from the relevant rights holder.
The posting of any Content on this Site does not constitute a waiver of any intellectual property rights.
The reproduction, duplication, distribution (including by email, screen recording, downloads, file sharing, or other electronic means), publication, modification, copying, teaching, uploading, or transmission of Content from this Site or any The Ixchel System programme is strictly prohibited without the express prior written consent of The Ixchel System.
This includes, but is not limited to:
Course materials
Online lessons
Zoom recordings
Practitioner training content
PDFs
Replay libraries
Membership content
Practice videos
Anatomical diagrams
Methodology explanations
Branding and logos
Requests for permission to reproduce or distribute materials can be made by contacting The Ixchel System directly through our website:
The Content may only be used for personal, non-commercial purposes unless otherwise agreed in writing.
The Ixchel System grants you a personal, limited, non-exclusive, non-transferable licence to access, view, and make personal educational use of this Site and associated programmes.
You may not use this Site or our platforms to gain unauthorised access to systems, disrupt services, share login credentials, scrape content, or engage in activity that interferes with the operation of the Site or associated platforms.
You also agree not to access the Site or its content through automated means such as bots, crawlers, scripts, or scraping tools.
6. Trademarks
The Ixchel System name, logos, graphics, programme names, page headers, button icons, trademarks, service marks, branding elements, and all associated visual identity assets appearing on this Site, unless otherwise noted, are trademarks and/or intellectual property of The Ixchel System.
All other trademarks, names, logos, service marks, or trade dress displayed on the Site belong to their respective owners.
You are not authorised to display, reproduce, copy, distribute, or use The Ixchel System trademarks, branding, programme names, or logos in any manner without express prior written consent.
The use or misuse of any trademarks, branding, logos, content, or other intellectual property belonging to The Ixchel System is expressly prohibited.
7. VAT and Local Taxes
All prices displayed by The Ixchel System are subject to applicable local taxes and VAT based on the customer’s country or region of residence.
Where required by law, VAT or other relevant sales taxes will be added to the purchase price at checkout according to the customer’s billing location and local tax regulations.
Customers are responsible for providing accurate billing and location information at the time of purchase.
The Ixchel System reserves the right to charge, collect, and remit VAT or applicable taxes in accordance with UK and international tax legislation, including digital services tax requirements where applicable.
8. Use of Practices and Teaching Restrictions
The practices, exercises, movement techniques, teaching methods, biomechanics principles, and methodology taught within The Ixchel System programmes are provided for personal educational and embodiment purposes only unless otherwise explicitly authorised in writing by The Ixchel System.
By participating in any programme, course, workshop, membership, live session, or training, you agree that you may not:
Teach or facilitate Ixchel System practices, exercises, or techniques in group settings
Teach or facilitate Ixchel System practices, exercises, or techniques in 1:1 sessions
Replicate, adapt, or reproduce The Ixchel System methodology for professional, commercial, or teaching purposes
Create courses, workshops, trainings, or content derived from The Ixchel System methodology
Present yourself as qualified to teach The Ixchel System work unless officially authorised by us
Permission to teach, facilitate, or professionally apply The Ixchel System methodology is only granted to individuals who are actively participating in, or have successfully completed, official The Ixchel System Practitioner Training programmes and remain authorised by The Ixchel System to do so.
Participation in standard client programmes, memberships, workshops, or courses does not grant teaching rights, practitioner status, certification, or permission to use the work professionally.
Any unauthorised teaching, replication, distribution, or commercial use of The Ixchel System methodology, practices, or intellectual property may result in removal from programmes, termination of access, and potential legal action.
Additionally, participation in any of our programme does not guarantee eligibility for our practitioner training programme.
9. Our right to remove you
The Ixchel System reserves the right to suspend or terminate access to programmes, memberships, groups, sessions, or materials without refund where a participant breaches these Terms or behaves in a way that negatively impacts the safety, integrity, intellectual property, or community environment of The Ixchel System.
This includes, but is not limited to:
sharing or redistributing content or login access
abusive, aggressive, discriminatory, or disruptive behaviour
unauthorised teaching or reproduction of the methodology
breaches of intellectual property terms
misuse of community spaces or platforms
10. Session Recordings
Any live sessions, workshops, group sessions, trainings, webinars, check-ins, Q+A sessions, practitioner trainings, or other online events run by The Ixchel System may be recorded for educational, training, quality assurance, administrative, and replay purposes.
By attending or participating in any session, you acknowledge and agree that your name, voice, video, comments, questions, or participation may appear within recordings shared with authorised participants, members, trainees, or clients where relevant.
Where replay access is included as part of a programme, membership, training, or offering, recordings will generally be made available for a limited access period determined by The Ixchel System. Replay access periods may vary between offerings and may be modified, restricted, or removed at the discretion of The Ixchel System.
While sessions are generally recorded and uploaded where intended, there may occasionally be circumstances where recordings are unavailable, incomplete, corrupted, delayed, restricted, or not uploaded due to technical issues, human error, confidentiality considerations, participant privacy concerns, platform failures, or other operational reasons.
The Ixchel System does not guarantee the availability, quality, or continued access of recordings for every session and shall not be held responsible where recordings or replay access are unavailable or inaccessible for any reason.
11. Force Majeure
The Ixchel System shall not be held liable for any delay, interruption, cancellation, or failure to perform obligations resulting from circumstances beyond its reasonable control, including but not limited to illness, technical failures, internet outages, platform failures, natural disasters, governmental actions, pandemics, travel disruption, labour disputes, or other force majeure events.
12. Additional Terms for Get Into Your Body Programmes
The Get Into Your Body Level 1, 2, and 3 programmes are designed as structured educational experiences consisting of three core elements:
Independent completion of the online course materials and practices
1:1 sessions with an Ixchel System practitioner
Participation in live VIP group sessions
Participants are expected to engage with all elements of the programme as intended in order to receive the full educational experience and support structure of the methodology.
Participation in the programme does not guarantee specific physical, emotional, professional, or financial outcomes.
Online course materials:
Access to online course materials is provided for the reasonable commercial lifetime of the product, platform, or business and may be modified, removed, or discontinued at the discretion of The Ixchel System.
1:1 sessions
Where Victoria Salomon is the participant’s assigned practitioner, 1:1 sessions may be included within the programme price where specified at the point of purchase.
For participants working with any other practitioners:
1:1 session fees are paid directly to the practitioner and are arranged privately between the participant and their chosen practitioner.
Practitioners offering 1:1 sessions as part of The Ixchel System programmes operate as independent practitioners and are responsible for their own professional services, client relationships, conduct, insurance, legal compliance, and professional practice.
While The Ixchel System requires practitioners within our network to undertake training in our methodology, maintain appropriate professional insurance, and receive guidance relating to GDPR, professional standards, and programme delivery, The Ixchel System is not responsible for the actions, advice, conduct, treatment decisions, scheduling, business practices, pricing, or outcomes arising from independent practitioner-client relationships or 1:1 sessions.
Any concerns, disputes, claims, cancellations, or issues relating specifically to 1:1 practitioner sessions should be addressed directly with the relevant practitioner under their own professional policies and agreements.
As part of the structure of the programme, participants may be asked to complete feedback forms, questionnaires, progress updates, or reflections relating to their experience within the programme.
These feedback forms support:
Practitioner training and development
Case study requirements
Internal research and development
Ongoing refinement of The Ixchel System methodology and educational delivery
By participating in the programme, you agree to provide feedback where reasonably requested as part of the educational structure of the programme.
Participation in live group sessions
Participation in live VIP group sessions forms an important part of the Get Into Your Body programme structure.
Each Get Into Your Body programme includes access to one full intake of VIP group sessions corresponding to that programme level.
Participants will be asked for their preferred VIP group intake where possible. However, placement within specific groups cannot be guaranteed, and The Ixchel System reserves the right to allocate participants to alternative groups where availability is limited or operationally necessary.
All live online sessions included in your Get Into Your Body programme are subject to the general ‘Session Recordings’ terms outlined above
Participation in any Get Into Your Body programme, including Levels 1, 2, or 3, does not qualify you to teach, facilitate, coach, or professionally apply The Ixchel System practices or methodology unless you have been formally accepted into and completed official Ixchel System Practitioner Training.
Completion of any level of the programme also does not guarantee eligibility, acceptance, or progression into The Ixchel System Practitioner Training pathway. Admission into practitioner training remains entirely at the discretion of The Ixchel System.
13. Additional Terms for The Ixchel Integration Membership
The Ixchel Integration Membership is an ongoing subscription-based membership designed to support continued embodiment, practice, education, accountability, and community connection following participation in The Ixchel System programmes.
Membership benefits may include, but are not limited to:
Live online Check-In sessions
Monthly Q+A or maintenance sessions
Access to replay libraries
Community forums or discussion spaces
Discounts on selected workshops, programmes, or events
Additional educational or practice content
The specific content, structure, schedule, facilitators, availability, and features of the membership may change over time at the discretion of The Ixchel System.
Membership access is provided solely for the registered member and may not be shared, transferred, reproduced, or distributed.
Membership fees are charged on a recurring basis according to the subscription plan selected at the time of purchase. By joining the membership, you authorise The Ixchel System to automatically collect recurring payments unless cancelled prior to the next billing date.
Members may cancel their subscription at any time. Cancellation will stop future billing but does not entitle the member to refunds for previous payments already processed unless otherwise required by law or stated within a separate refund policy.
Access to membership content, live sessions, replay libraries, and community spaces will remain active only whilst the membership subscription remains active.
Live sessions included within the membership are subject to the general ‘Session Recordings’ terms outlined above.
The Ixchel Integration Membership is intended for personal educational and embodiment purposes only. Membership does not grant permission to teach, facilitate, reproduce, commercially apply, or professionally use The Ixchel System practices or methodology unless explicitly authorised through official practitioner training and written permission from The Ixchel System.
The Ixchel System reserves the right to suspend or terminate membership access without refund where a member is found to be:
Sharing login details or membership content
Acting in a disruptive, abusive, discriminatory, or inappropriate manner
Breaching intellectual property terms
Attempting to teach, copy, reproduce, or commercially use The Ixchel System methodology without authorisation
Acting in a way that negatively impacts the safety, integrity, or community environment of the membership
The Ixchel System also reserves the right to modify, pause, discontinue, or restructure the membership offering, pricing, schedule, or included features at any time.
14. Changes to These Terms
The Ixchel System reserves the right to update or modify these Terms and Conditions at any time.
Updated versions will be published on our website and will take effect immediately upon publication unless otherwise stated.
Continued use of our services constitutes acceptance of the updated Terms.
15. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
