Why We Collect Your Personal Data and What We Do With It
When you supply your personal details to this clinic they are stored and processed for 4 reasons (the bits in bold are the relevant terms used in the General Data Protection Regulation – i.e the law):
We have a legal obligation to retain your records for 7 years after your most recent appointment (or age 25, if this is longer), but after this period you can ask us to delete your records if you wish. Otherwise, we will retain your records indefinitely in order that we can provide you with the best possible care should you need to see us at some future date.
Your records are stored online on a secure Customer Management System called Cliniko, this system has comprehensive secure facilities with two factor authentication, encryption and 24/7/365 monitoring with limited action and regular backups. Their system is highly available at all times. Their hosting partners are all professionally accredited and certified.
Ixchel Therapies will never share your data with anyone who does not need access without your written consent. Only the following people will have routine access to your data:
Your information is available to your practitioner(s) in order that they can provide you with treatment
From time to time, we may have to employ consultants to perform tasks which might give them access to your personal data (but not your medical notes). We’ll ensure that they are fully aware that they must treat that information as confidential and we will ensure that they sign a non-disclosure agreement.
You have the right to see what personal data of yours we hold and you can also ask us to correct any factual errors. Provided the legal minimum period has elapsed, you can also ask us to erase your records.
We want you to be absolutely confident that we are treating your personal data responsibly and that we are doing everything we can to make sure that the only people who can access that data have a genuine need to do so.
Of course, if you feel that we are mishandling your personal data in some way, you have the right to complain. Complaints need to be sent to what is referred to in the jargon as the “Data Controller“. Here are the details you need for that.
Ixchel Therapies, New Larchwood Surgery, New Larchwood, Waldron Avenue, Brighton BN1 9ASIf you are not satisfied with our response then you have the right to raise the matter with the Information Commissioner’s Office.